Returns & Refund Policy
At Essential Bizz, customer satisfaction and product quality are at the heart of everything we do. We strive to ensure that all items reach you in perfect condition. However, we understand that sometimes things may not go as planned. Please read our Returns & Refund Policy carefully to understand your rights and responsibilities.
Return Eligibility
You may request a return within 15 days of receiving your order.
To be eligible for a return:
The item must be unused, unworn, and in its original condition
All tags, labels, and packaging must be intact
You must provide a valid proof of purchase (receipt, order confirmation, or invoice)
Returns that do not meet these conditions will unfortunately not be accepted.
How to Request a Return
To start a return, please contact us at
info@essentialbizz.co.uk
Please include your order number and photos (if applicable).
Once your return is approved:
We will provide you with instructions and a return address
In case of damaged or incorrect items, a return shipping label will be provided
Do not send items back without contacting us first — unapproved returns will not be accepted.
Damages or Incorrect Items
Please inspect your order upon delivery. If your item is:
Damaged
Defective
Not what you ordered
Kindly notify us within 24 hours of delivery with supporting photos. We will do our best to resolve the issue promptly.
Return Shipping:
Covered by us only if the item is damaged or incorrect
For other cases, the customer is responsible for return shipping
Items That Cannot Be Returned
For hygiene and safety reasons, the following items are non-returnable:
Opened or used personal care and beauty products
Items marked as final sale
Gift cards
Customized or personalized products
If you are unsure whether your item qualifies for a return, feel free to contact us at info@essentialbizz.co.uk before initiating a return.
Exchanges
We do not offer exchanges at this time. However, if your product arrives damaged or incorrect, we will replace it or issue a refund after review.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days
Please note, banks and credit card companies may take additional time to reflect the refund in your account
If it has been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at info@essentialbizz.co.uk
Important Notes
Returns made outside the 15-day window will not be accepted
Proof of purchase is mandatory for all returns
We highly recommend inspecting your product upon delivery
We appreciate your understanding and cooperation. If you have any questions or need assistance with your return, don’t hesitate to reach out to our support team at: info@essentialbizz.co.uk